Refund and cancellation policy
14 days, no questions
If something you bought from Hopfinch is not right for you, email support@hopfinch.com within 14 days of the payment and we will refund it in full. You do not need to give a reason. This applies to one-time purchases, passes, and each subscription payment. We may decline repeated refund requests from the same buyer.
Cancelling a subscription
- Cancel at any time, with the link in your receipt email or by writing to support@hopfinch.com.
- You keep access until the end of the period you have paid for, and you are not charged again.
- Cancelling a subscription is separate from asking for a refund. If you want both, say so in one email.
How refunds are paid
Refunds go back to the card or account you paid with. For purchases on our website, our merchant of record, Dodo Payments, processes the refund. Banks usually show it within 5 to 10 working days.
Bought through an app store?
Purchases made through Google Play or another app store are refunded through that store, under its rules. Write to us anyway if you need help, and we will do what the store allows.
What to include
Send the email address you paid with and, if you have it, the order number from your receipt.